STAY AWAY Item was late and ruined my event and they wouldn't do anything

Company listed in Georgia and item came from India. They made mistakes on my proof, i asked for one change and they made a different chance twice including things no longer being straight that were in the original proof and then the next time there was two different logos overlaid. After these were fixed they then sent another proof that showed squares that had not originally been there. The design team told me they made the mistake. We discussed that if it wasn't going to make it to me in time I didn't need it. After the proof was approved i was told it would make it for December 9th and i should not worry because I paid for priority shipping. I called on the 9th as i could tell via tracking that it would not arrive and their excuse was 89% on the day they said and 11% chance for the next day. I called back on December 10th and they said the day wasn't over. They cant do anything until the 11th. Despite the banner being halfway across the country at 4:30pm they still couldn't do anything. Now I'm leaving for my event that starts at 1pm without a banner that is expected to be delivered between 5pm and 7pm tonight and they wont do anything except tell me to refuse the delivery and then call back (no one will be home to refuse it). STAY AWAY

Date of experience: Dec 11, 2025

No customer service

UPDATE: Dec 4th still waiting for the item. There is no customer service they keep telling me to wait 24-48 hours for a response from a different team. I have already confired with FED EX the item is lost. The comapny refuses to refund me or send a new order. I would steer clear of this crappy company. NOT WORTH THE LITTLE MONEY YOU WILL SAVE. Oh and lets not forget they will not tell you, your item will ship from India, not even in the USA. Paid over $26 for priority shipping and it's now over two weeks and I still don't have my package. Tried to get help from customer service and they claim they just need to submit a ticket. Can never get a response on the tickets. Terrible company

Date of experience: Dec 3, 2025

I order once before and loved it

I order once before and loved it. So this is my second order!

Date of experience: Oct 14, 2025

The item selection (fabric and metal frames) are confusing...

The item selection (fabric and metal frames) are confusing at check out. They should be bundled as one item instead of separate items.

Date of experience: Oct 13, 2025

Great and creative experience

Great and creative experience

Date of experience: Oct 13, 2025

Good service, but the banner was low quality

Fast shipping and the image on the banner looks good, but the quality of the stand and the material used for the banner feels cheap and we all agreed that we would be lucky if it lasted beyond 3-4 uses. Our company would have paid more for a better quality product

Date of experience: Oct 13, 2025

Smooth transaction

Smooth transaction

Date of experience: Oct 13, 2025

Super quick and customer service has been helpful

Super quick and customer service has been helpful. I will let you know how it looks once I get them in.

Date of experience: Oct 13, 2025

These prices you just CANNOT BEAT

These prices you just CANNOT BEAT. I checked staples and literally double the price without any add ons, super stoked to get my business started with this beautiful banner, so many amazing options and the coupons ontop, thank you just thank you:.) ++ the ability to confirm everything before they ship it out is amazing.

Date of experience: Oct 13, 2025

Quick and easy to understand

Quick and easy to understand

Date of experience: Oct 13, 2025

Easy to navigate

Easy to navigate

Date of experience: Oct 13, 2025

You are my go to!

You are my go to!

Date of experience: Oct 13, 2025

Great company

Great company. Quality items and shipping is always on time.

Date of experience: Oct 13, 2025

Always a great experience!

Always a great experience!

Date of experience: Oct 13, 2025

As always, great value, and great quality products

As always, great value, and great quality products. THat's why we continue to use Banner Buzz!

Date of experience: Oct 13, 2025

Quick & easy process

Quick & easy process

Date of experience: Oct 13, 2025

Thanks for offering free samples!

Thanks for offering free samples!

Date of experience: Oct 13, 2025

Great design team

Great design team

Date of experience: Oct 13, 2025

I am so happy for this company

I am so happy for this company. Price and finish product are always good. Great work

Date of experience: Oct 13, 2025

All we needed was a simple banner and this worked great

All we needed was a simple banner and this worked great. So much cheaper to get it done even with taxes and shipping.

Date of experience: Oct 13, 2025