FAQs?
Your questions answered
Privilege is an exclusive invite–only membership program by BannerBuzz. As a Privilege member, you gain access to a wide range of perks that enhance your shopping experience. These benefits include free express shipping above $99, additional wallet points on every purchase, a dedicated account manager, access to exclusive offers, early access to new launches, and 24/7 priority customer care support.
Currently, Privilege membership is by invitation only. If you’re interested in joining, please contact us at privilege@bannerbuzz.com for more details.
A Privilege member will have access to the following benefits:
- Free Express Shipping: Get unlimited free express shipping on all orders over $99, no extra fees, no waiting around. You’ll save up to 5 days compared to standard shipping. While regular customers pay extra for express delivery, you get it free, every time. How to use it? Standard shipping is auto selected at checkout, so be sure to select Express Shipping at the cart page.
- $100 Worth Wallet Points Credited Every Month: At the start of each month, 100 wallet points (1 point = $1) will be credited to your account. These points provide instant savings on your purchases and will expire in 15 days, so be sure to use them before they expire.
- 10% of Cart Value Credited as Wallet Points: Earn wallet points worth 10% of your order value every time you shop. For example, a $200 order earns you 20 points (1 point = $1). These points stay valid for 30 days from the date of credit, giving you more ways to save on future purchases.
- Free Hire a Designer Service: As a Privilege member, you get professional graphic design services completely free, while standard customers pay a fee. Whether you need a brand-new design or just a few refinements, our designers make sure your promotional materials look their absolute best.
- Dedicated Account Manager: Your dedicated account manager ensures seamless ordering experience with personalized guidance, quick responses, and expert recommendations. From product selection to customization, you get one-on-one support tailored to your needs—saving time, simplifying decisions, and making every order effortless. Standard customers don’t get this level of service, but you do.
- Early Access to Sales and More: Get exclusive access to special deals, early-bird discounts, and first dibs on new product launches. Unlock insider offers that aren’t available to everyone, making sure you always get the best value before anyone else.
- 24/7 Prompt Support: Enjoy round-the-clock priority support with fast responses via calls and emails. Whether you need help with an order, have a question, or need quick assistance, our dedicated team is available 24/7 to ensure a seamless experience.
If you're a Privilege member, make sure you're logged into your account to access your benefits. If you're still experiencing issues, please contact us at privilege@bannerbuzz.com or call us on 800-580-4489. We're happy to assist you.
No, there’s no fee for Privilege membership. It’s our way of rewarding valued customers like you. Enjoy exclusive benefits at no cost for a limited period of six months from the date of enrollment.
No, Privilege membership is exclusive to the account holder and cannot be shared or transferred.
Yes, you can cancel your Privilege membership anytime. To proceed, contact us at privilege@bannerbuzz.com with your membership details, and we’ll assist you with the process.
Your dedicated account manager is available to assist you with orders, inquiries, and personalized support. You can reach them by calling 800-580-4489 or emailing privilege@bannerbuzz.com.
For more details about your Privilege membership, including benefits and terms, visit our website. If you need further assistance, contact our dedicated support team on 800-580-4489 or email us at privilege@bannerbuzz.com.
Free express delivery is available on all orders over $99 for Privilege members. There is no minimum order quantity required. To avail this benefit, simply select the ‘Free Express Shipping’ option at checkout.
Yes, in addition to free express shipping on orders over $99, Privilege members can also choose Priority and Same-Day shipping options on select products for even faster delivery. These expedited options are available at an additional cost and can be selected at checkout if eligible.
The delivery time for your order depends on factors such as your shipping address, artwork approvals, order quantity, customization requirements, and the selected shipping method. As a Privilege member, your orders receive priority processing and faster shipping when you choose express delivery. To get an accurate estimate for your specific order, please refer to the estimated delivery date provided at checkout. We are committed to ensuring your order reaches you as quickly as possible.
The "Hire A Designer" service is a complimentary graphic design service available to Privilege members at no cost. Our professional designers work with you to create high-quality, custom designs for banners, signage, and promotional materials. This service helps you save time and design expenses while ensuring your products look exactly as you thought.
To use the "Hire a Designer" service, simply:
- Log in to your Privilege account.
- Select your product and choose "Hire a Designer."
- Submit the design request form with details of what you need.
- Place your order and relax while our expert designers get to work.
- Review & approve the design draft we send you.
That’s it! Your custom design is ready, without the hassle.
Your $100 wallet points are credited at the beginning of each month. To check your balance, log in to your account and visit the "Wallet" section under "My Account" or go directly to your wallet. You will also receive an email notification once the points are credited.
If your wallet points are not reflected, please contact our support team at 800-580-4489 or email us at privilege@bannerbuzz.com. Please note, these points expire 15 days from the date of credit.
Privilege customers receive 10% of their cart value as wallet points instantly after successfully placing a prepaid order. To check your wallet points balance, log in to your account and visit the "Your Wallet - Transaction" section under "My Account". If you have any issues, feel free to contact our customer service on 800-580-4489 or email us at privilege@bannerbuzz.com.
Please note, these wallet points expire in 30 days from the date of credit, so be sure to use them before they expire.
Yes, there is a limit on using wallet points. You can redeem up to 25% of your cart value or $50 worth of wallet points per order, whichever is lower.
