Excellent customer service. I approved my design then realised I had missed a spelling mistake. I rang them the next morning, a Saturday, and they were very helpful. They contacted their production team and confirmed it had not yet been printed. They redid the draft resent to me for approval and final product arrived within the week. Was so releived as the order was for a charity and it would have been a disaster if we had to pay for a new cloth as we had to raise funds to purchase these items. Final cloth fantastic.