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Frequently Asked Questions

Free Shipping
orders above $99
  • 1)
  • What is BannerBuzz's 100 percent price guarantee?
  • BannerBuzz has a large inventory, which allows us to offer very competitive prices, giving you the best deal for your custom banners. We are confident that you will find the best prices here, but if you find a better deal, let us know! We will match their offer and give an additional 10 percent off the order, ensuring that you get your banner at an outstanding rate.
  • 2)
  • What is BannerBuzz's quality guarantee?
  • Our 180 day promise warranties that products do not contain manufacturing defects, and, if the product fails, breaks or have ink issue due to a manufacturing defect during the time period, we will either replace the product or issue you a credit equal to the value of the failed product. Bannerbuzz.com reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
  • 3)
  • How can BannerBuzz offer such low prices without compromising quality?
  • As one of the largest wholesale printers in the industry, we can order the materials and supplies directly from the manufacturers. BannerBuzz also manages orders within and outside of the United States, which lowers our overall cost of shipping and design. Since we are saving money from these high-quality products, we believe the savings should be passed along to you
  • 4)
  • Why should I order my custom banners from BannerBuzz?
  • That’s easy:

    • We have more than 20 years of high-quality printing experience.
    • Each order can be preceded by a free design proof in advance.
    • Ordering on our website is easy and convenient.
    • High-quality products, at low prices. What's not to love about that?
    • Our printing house has everything, allowing us to get your order to you faster than our competitors.
  • 5)
  • Does BannerBuzz give bigger discounts to commercial orders?
  • Yes, please contact our sales department at sales@bannerbuzz.com or at 1-864-469-0100 for more information on how we can process your bulk order.
  • 6)
  • How much is shipping?
  • To make things even simpler for our customers, we offer fixed shipping rates anywhere in the United States, it largely depends on the size of your order. Click here for our shipping rates.
  • 7)
  • How long does it take to receive my custom banner?
  • Once the printing house gets the green light on your order's proof, our team will take 24-48 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days.
  • 8)
  • Does BannerBuzz ship outside of the United States?
  • Yes, please contact us to get additional shipping information to locations outside of the United States.
  • 9)
  • What does BannerBuzz's don't entertain when it comes to Reprint & Refund?
    • If the product is been wrongly selected by customer no refund or reprint would be entertained.
    • Once the product is approved from customers end can't be changed and we need to charge the amount again for any changes if the product is "IN PRODUCTION" status.
    • If the product is damaged or not correctly shipped we will not entertain different artwork printing. If the customer wants something different to be printed then he'll have to pay extra for the same.
    • If the package is lost by the logistics after the confirmation from the respective team only the reprints will be processed.
  • 10)
  • What is BannerBuzz's return policy?
  • If there are any errors on our part after the art proof for the banner was accepted, BannerBuzz will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount, which includes the cost of shipping. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 48 hours from the delivery date.

    • Go to "my account" to create an online ticket. Here, customers must attach a picture of the damaged banner or incorrect product(s). Typically, a customer representative will respond within one business day and resolve the issue at hand. In some cases, BannerBuzz will ask for additional information related to the damaged banner
    • Refunds will be issued within 48 hours if the online ticket is approved and customers wish to receive their refund in the same payment form used to purchase the banner.
    • Customers only have to pay for shipping if they are returning an unused item, but they do not have to pay for a restocking fee.
  • 11)
  • How many colors can each banner have?
  • BannerBuzz does not have a color limit on its custom banners, allowing customers to include as many photos or graphics on their displays.
  • 12)
  • Can BannerBuzz print on both sides of the banner?
  • We cannot print on both sides of one vinyl banner, but our two-sided banners are made with two banners attached together. This prevents either print from showing through the order while providing twice the durability.
  • 13)
  • What file types are recommended for artwork uploads?
  • Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:

    • EPS (Encapsulated Post Script
    • AI (Adobe Illustrator)
    • PDF (Adobe Reader PDF)
    • PSD (Adobe Photoshop)
    • JPG (High Resolution JPEG)
    • TIFF (High Resolution TIFF)

    Depending on the resolution and pixels, PSD, JPG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.

    • 100 percent scale (full size output) at 100 dpi
    • 50 percent scale at 200 dpi or higher
    • 25 percent scale at 300 dpi or higher
    • 10 percent scale at 600-1200 dpi

    Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted at any size, in proportion to your banner's size.

  • 14)
  • May I purchase a custom sized banner?
  • Yes, please input the custom dimensions in the instant price space. For example, if you are looking for a 4.5 foot by 10 foot banner, input that measurement in the space where it says "instant price."

    Repeat these exact dimensions in the "special directions" space to make sure that the design and printing team are aware of the size of the custom banner.

  • 15)
  • Does BannerBuzz make vertical print banners?
  • Yes we do.
  • 16)
  • Do the custom banners have grommets or holes along the side for hanging? If so, can I order more for my signage?
  • All of our banners include grommets every three to four feet from another—per industry standards. If your banner needs to have grommets placed in specific parts of it, please explain in the "special instructions" space.
  • 17)
  • Do the banners have slits for the wind?
  • Our vinyl banners do not come with wind slits, but this can be arranged for an additional charge. However, we do have a collection of mesh banners, which are made with loosely woven vinyl that can withstand heavy winds.
  • 18)
  • Can I see a design without ordering or providing my credit card number?
  • Yes, we allow that option under the "design your own sign" and "let us design your sign" option on the checkout page. This way, customers can request a proof prior payment.
  • 19)
  • When will I receive a proof for my custom banner?
  • Customers that use the Design Tool web application can instantly see the rough image. Our designers will get the finalized proof within 48 hours. If we are designing the banner, it can take up to 48 hours depending on the customer's request.
  • 20)
  • What if I don't like the proof of the banner?
  • Our design team will work with you until we create a banner that you are satisfied with. If we cannot come to an agreement, expect to see a full refund within 24 hours.
  • 21)
  • What if the colors on the custom banner don't come out the way I expected?
  • Printers at BannerBuzz are calibrated to print colors accurately to the order, but in cases that they are not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to the customer's. We will not issue refunds or accept returns due to color, depth or tone. We address each of these situations on a case-by-case basis.

    We recommend everyone to refer to our FAQs on colors and image uploads. If a customer is looking for a specific color, please mention that in "special instructions."

  • 22)
  • What if my order was not delivered between the guaranteed time frame?
  • Estimated delivery times posted on BannerBuzz's website reflect products that are already printed. Please indicate in "special instructions" if custom banners must arrive at a certain date.

    Those who request a proof will wait at least 24 to 48 hours, which is not a part of our shipping rate because the order is not complete

    UPS processes our orders, which means we do not have control over delays caused by their team. If orders do not arrive within the expected time frame, we will refund the shipping.

  • 23)
  • I'm not comfortable with using credit cards over the internet, does BannerBuzz offer a phone or fax alternative?
  • BannerBuzz does not accept small orders via phone or fax, but we will allow this option to larger orders.

    Credit card processing through our website is handled by a reputable company. BannerBuzz personally does not retain, file or view a customer's credit card information.

  • 24)
  • I am hanging my custom banner over the street between two poles, is this okay?
  • Utilizing flexible bungee cords will ensure that the banner will hang in the proper areas. We recommend taking the signage down if the area experiences heavy winds.
  • 25)
  • Is there a required minimum order value?
  • Yes, we require all orders to be at least $9.99. If the cost is lower, we will charge a handling fee that meets the minimum order price of $9.99. For example, if custom banner total came to $6.99, there would be an additional $3 handling fee, equating $9.99. Orders over $9.99 will not be subject to a handling fee.
  • 26)
  • Will I get a full refund if I don't wish to go with the order after 60 days?
  • From the day of order placed, if due to any reason customer requires full refund to his account after 60 days we would only be able to issue store credit for the same.
  • 27)
  • How can customers use the online banner design tool?
  • Please click here to view a YouTube video that thoroughly explains the process,
  • 28)
  • What is the difference between 13 oz vinyl material and 15 oz?
  • Because 15 oz is a heavier amount of vinyl, it makes banners more durable while adding life to the display. We recommend this option for outdoor custom banners
  • 29)
  • What is your company address?

    We have two offices for different company purposes.

    Address all mail to: Design Print Banner LLC.

  • Registered Office :

    10 Treyburn Ct
    Greer, SC 29650
    Phone : 1-866-280-8212

    Operation Facility :

    1625 Lakes Parkway
    Suite D
    Lawrenceville GA 30043

  • 30)
  • What does it mean by "Instant preview for this file type not available"?
  • For certain file types like PDF, DOC, DOCX, EPS, CDR, AI, PSD, TIF, TIFF, PPT, BMP, SVG, our system is not able to generate instant proof for review but we have your file and our pre-press department will review your file for size and quality (resolution) before sending it to the production. They will contact you if the file is not good for printing. If proof is requested, you will receive email proof (even if the file is good) within 24 hours and we will only process the order after you review and approve the proof.