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If there are any errors on our part after the art proof for the banner was accepted, BannerBuzz will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount, which includes the cost of shipping. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 48 hours from the delivery date.
Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:
Depending on the resolution and pixels, PSD, JPG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted at any size, in proportion to your banner's size.
Repeat these exact dimensions in the "special directions" space to make sure that the design and printing team are aware of the size of the custom banner.
Printers at BannerBuzz are calibrated to print colors accurately to the order, but in cases that they are not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to the customer's. We will not issue refunds or accept returns due to color, depth or tone. We address each of these situations on a case-by-case basis.
We recommend everyone to refer to our FAQs on colors and image uploads. If a customer is looking for a specific color, please mention that in "special instructions."
Estimated delivery times posted on BannerBuzz's website reflect products that are already printed. Please indicate in "special instructions" if custom banners must arrive at a certain date.
Those who request a proof will wait at least 24 to 48 hours, which is not a part of our shipping rate because the order is not complete
UPS processes our orders, which means we do not have control over delays caused by their team. If orders do not arrive within the expected time frame, we will refund the shipping.
BannerBuzz does not accept small orders via phone or fax, but we will allow this option to larger orders.
Credit card processing through our website is handled by a reputable company. BannerBuzz personally does not retain, file or view a customer's credit card information.
We have two offices for different company purposes.
Address all mail to: Design Print Banner LLC.
Registered Office :
10 Treyburn Ct
Greer, SC 29650
Phone : 1-866-280-8212
Operation Facility :
1625 Lakes Parkway
Lawrenceville GA 30043