Frequently Asked Questions

1)
What is your 100% price guarantee?
Our large volume allows us to offer very competitive pricing, and we’re confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.
2)
What is your quality guarantee?
We stand behind our product. Any errors in material, design or printing will be fully refunded or re-produced and shipped with no additional cost to you.
3)
How can you offer such low prices without compromising quality?
This is the most commonly asked question. We are one of the largest wholesale printers in the industry. Higher volume allows us to get materials and supplies directly from the manufacturers at low price. Optimum utilization of printing in and outside USA helps us keep our overhead cost low. We believe in passing these savings to our customer.
4)
Who are you, and why should I order my banners from you?
That’s easy:
- We are one of the largest printing houses, and have been around for more than 20 years.
- We offer the best quality at guaranteed lowest prices.
- Our ordering process is easy and convenient.
- We provide free professional design and design proofs.
- You’ll like us!
5)
I have a large commercial order. Can you give me an even bigger discount?
Yes, we offer even more attractive rates for large and bulk orders. Please contact our sales department at sales@bannerbuzz.com or at 1-864-469-0100 for more information.
6)
How much does shipping cost?
To make it less complex for our customers, we offer fixed shipping rates anywhere in the US. Click here to find your shipping rate.
7)
How long does it take to get my banner?
Banners are generally printed in 24 to 48 hours after proof is approved, and depending on type of shipping selected, it takes 3 to 9 business days.
8)
Why don’t you offer next-day or two-day shipping?
To keep our costs low and to expedite orders, we utilize more than one print shop in and outside of the US. We distribute your print orders to our different locations depending on the workload, so your banners and signs could be printed in a location that cannot offer next-day or two-day shipping to the US. We do offer expedited shipping options (4 days or less from proof approval to delivery). Please contact us if you need it sooner.
9)
Do you ship outside the US?
Yes. Please contact us for shipping information to locations outside the United States.
10)
What is your return policy?
You approve your design proof before we print your order when proof is requested. This allows us to virtually eliminate any errors. If there is still an error on our part, we will refund your total order amount, including shipping. Once you contact customer service and confirm the error, your refund will be processed within 48 hours.

Note: Sometimes there might be a slight variance between colors on the proof and on the actual product. This could be for many reasons including resolution of your screen, so these variations are not considered errors. Please see FAQ below for more detail on colors.
11)
How many colors can I use?
While many online printers restrict the number of colors, photos and graphics you can use, we have no restrictions or limits on these. We can print as many colors as you want.
12)
Can you print on both sides of a banner or sign?
We do offer two sided banners that are two banners put together. This way the banners are double thick, so the print won't show through and they’re twice as durable for a longer life. We do not print on both side of same vinyl.
13)
What are the recommended file/artwork upload specifications?
Acceptable Formats : EPS (Encapsulated Post Script), AI (Adobe Illustrator), PDF (Adobe PDF), PSD (Adobe Photoshop), JPG (High Resolution JPEG), TIFF (High Resolution TIFF). When submitting these files be sure to convert all fonts to outlines or curves.

Vector Files : Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Because of this, it can be submitted at any size that is in proportion to your banner size.

Raster Files/Images : Depending on the resolution and Pixel base, images like PSD, JPG, TIFF becomes blurry when enlarged. If submitting these files please follow the guidelines below:
- 100% scale (full size output) at 100 dpi
- 50% scale at 200 dpi or higher
- 25% scale at 300 dpi or higher
- 10% scale at 600-1200 dpi recommended
Thumbnail sized jpg and gif files are not at a high enough resolution to use on large prints like banners.

File Tips:
- No bleeds are necessary (unless ordering a banner stand that requires one).
- Set the size in proportion to the exact size banner you are ordering.
- To prevent any text or images from falling on the hemline or in a grommet space, you will want to keep them at least 2" away from edge.
- Convert all text to outlines.
14)
Can I get a custom size banner?
Yes. You can enter customer size in feet in the Instant price menu. For Example: for 4ft 6 inches by 10 ft 4 inches banner, just put 4.5 x 10.33 in the instant price box. Also, pls make sure to put the custom size in the special instructions box. Your banner will be printed exact size with less than inch of maximum variation.
15)
Do you do vertical print banners?
Yes, we can do vertical print banners.
16)
Do the banners have holes (grommets) for hanging - and can I order more?
All of our banners have standard grommet placement every 3-4 feet as a standard industry practice. Please let us know under Special Instructions if you have a special need.
17)
Do the banners have slits for wind?
Our banners don't come with slits or wind flaps as standard. Customer can add wind flaps with nominal additional charge. Wind flaps are suggested for heavy wind condition.
18)
Can I see a design without ordering and giving my credit card number?
Yes. Under “Design your own Sign” and “Let us Design your Sign” options at the checkout customer will have option or request proof before completing the payment.
19)
When will I get a proof?
If you use our online Design Tool, you will instantly see rough proof and will receive proof from our prepress within 48 hours. If we design your work, it will take up 48 hours depending on design detail.
20)
What if I don't like my proof?
Our designers will work diligently with you until you are satisfied with the proof. In the event we cannot create a satisfactory design for you, you will get a full refund in 24 hours with no cost to you.
21)
What If the color on the banners is not as I expected?
Our printers are calibrated accurately to print right colors. Our products are printed RGB and we will make every effort to match the color of your design. In rare cases some colors might have some variation. This will not be considered production error. We will not issue refunds, nor accept returns for misunderstandings due to color, depth or tone. We are not responsible for differences, either real or perceived, between the appearance of the product on your screen and the final printed piece. We will address this situation case to case basis. Please make sure to put special instruction if you are very specific on certain color.
22)
What if my order was not delivered at guaranteed time?
As noted on the website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delay caused by the UPS as it’s out of our control. If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you have to have the banner at certain date.
23)
I'm not comfortable using my credit card on the Internet, can I order by phone or fax?
To be most cost effective, we can’t process small orders on the phone or fax. We will make exceptions on large orders. Please note: our website has top security features. All credit card processing is handled by a reputable company. We do not retain, file or even view any customers’ credit card information.
24)
I am hanging my banner over a street between 2 poles; will this work?
It should work fine. Just make sure you use flexible bungee cords to hang them. We recommend taking them down during very heavy winds.
25)
Is there a required Minimum Order value?
Yes. Order value has to be minimum of $ 25. There will be handling fee applied to orders below $ 25 to make order value equal to $ 25
Example:
- 1. If product total is $ 19, total of $ 6 ($25-$19) will be applied to the order.
- 2. If product total is $ 22, total of $ 3 ($25-$22) will be applied to the order.
There will be no handling fee for order over $ 25.
26)
How to use Online Banner Design Tool?
http://www.youtube.com/watch?v=rRFjPlssQ1g
27)
How 15 oz material is different than 13 oz material?
15 oz material is more durable and heavy compare to 13 oz. It will add strength and life to your banner. We recommend this for outdoor banners.
28)
What is your company address?

Design Print Banner, LLC (DBA www.bannerbuzz.com)
Registered Office :

10 Treyburn Ct
Greer, SC 29650
Phone : 1-866-280-8212

Operation Facility :

1625 Lakes Parkway
Suite D
Lawrenceville GA 30043
864-641-7638